Privacy Policy

Last updated January 24, 2025

This Privacy Notice for TCC Canada (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

Visit our website at https://www.tcccanada.com/, or any website of ours that links to this Privacy Notice
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at sales@tcccanada.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by visiting https://www.tcccanada.com/contact-us/, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names
phone numbers
email addresses
mailing addresses
job titles
usernames
passwords
contact preferences
contact or authentication data
billing addresses
debit/credit card numbers

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by OfficeRnD. You may find their privacy notice link(s) here:
https://www.officernd.com/privacy/#:~:text=We%20do%20not%20sell%20your,be%20displayed%20back%20to%20you.

Social Media Login Data. We may provide you the option to register with us using your existing social media account details, like your Facebook or X account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes.

Information automatically collected

In Short: Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data. This is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services.
Device Data. We collect information about your computer, phone, tablet, or other device, such as IP address, device and application identification numbers, location, browser type, hardware model, and Internet service provider.
Location Data. We collect information about your device’s location, which can be either precise or imprecise. The amount of information we collect depends on the device’s settings you use to access the Services.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

We may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, social media platforms, and other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, and more, for purposes of targeted advertising and event promotion.

If you interact with us on a social media platform using your account (e.g., Facebook or X), we receive personal information about you such as your name, email address, and gender. Any personal information we collect from your social media account depends on that account’s privacy settings.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for various reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts.
To deliver and facilitate delivery of services to the user.
To respond to user inquiries/offer support to users.
To send administrative information to you.
To fulfill and manage your orders.
To enable user-to-user communications.
To request feedback.
To send you marketing and promotional communications. You can opt out of marketing emails at any time.
To deliver targeted advertising to you.
To post testimonials.
To protect our Services.
To evaluate and improve our Services, products, marketing, and your experience.
To identify usage trends.
To determine the effectiveness of our marketing and promotional campaigns.
To comply with our legal obligations.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.

We may process your information if you have given us specific permission (express consent) for a specific purpose, or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, for example:

If collection is in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection
For business transactions under certain conditions
If it is contained in a witness statement and needed for insurance claims
For identifying injured, ill, or deceased persons and communicating with next of kin
If we have reasonable grounds to believe an individual has been or may be victim of financial abuse
If it’s reasonable to expect that obtaining consent would compromise the availability or accuracy of the information for investigation of a legal breach
To comply with a subpoena, warrant, court order, or rules of the court
If it was produced by an individual in the course of their employment, business, or profession
If the information is publicly available and is specified by the regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations and/or with certain categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors and service providers who perform services for us or on our behalf. They cannot do anything with your personal information unless we have instructed them to do so.

Categories of third parties we may share personal information with include:

Ad Networks
Affiliate Marketing Programs
Data Analytics Services
Data Storage Service Providers
Communication & Collaboration Tools
Payment Processors
Performance Monitoring Tools
Product Engineering & Design Tools
Social Networks
Testing Tools
User Account Registration & Authentication Services
Website Hosting Service Providers

We may also share your personal information in the following situations:

Business Transfers. In connection with any merger, sale of company assets, financing, or acquisition of our business.
When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs. Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. You may revoke your consent at any time by contacting us.
Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. We also permit third parties to use these for analytics and advertising, including to tailor ads to your interests.

Specific details are in our Cookie Notice.

Google Analytics
We may share your information with Google Analytics to analyze the use of the Services. You can opt out at:

For more on Google’s privacy practices, visit https://policies.google.com/privacy.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you register or log in using a social media account, we may have access to certain information about you.

Our Services let you register and log in using third-party social media account details. We receive certain profile information about you from the social media provider, depending on their settings. We use the information we receive only for the purposes described in this Privacy Notice or made clear to you otherwise. We do not control and are not responsible for other uses of your information by that provider; please review their privacy notice.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes described in this Privacy Notice unless otherwise required by law.

We will keep your personal information only as long as necessary for the purposes set out in this Privacy Notice or as required by law. When we have no ongoing legitimate business need to process your information, we will delete or anonymize it (or securely store it until deletion is possible).

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures to protect your personal information. However, no method of transmission or storage can be guaranteed 100% secure. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent you are at least 18 or a parent/guardian who consents to your minor’s use. If we learn that we have collected personal information from a user under 18, we will deactivate the account and delete such data. If you become aware of any data we may have collected from children under 18, please contact us at sales@tcccanada.com.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as Canada, you have rights that allow you greater access to and control over your personal information.

In some regions (like Canada), these rights may include the right to request access and obtain a copy of your personal information, to request rectification or erasure, to restrict processing, and if applicable, to data portability and not be subject to automated decision-making. Contact us via the details in “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” to exercise these rights. We will consider and act upon any request in accordance with applicable data protection laws.

Withdrawing your consent:

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us via the details in “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

Note: This will not affect processing already carried out before your withdrawal of consent.

Account Information

If you would like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account from our active databases, though some information may be retained for fraud prevention or other legal purposes.

Cookies and similar technologies: Most web browsers accept cookies by default. You can set your browser to remove or reject cookies, which may affect certain features or services of our Services.

If you have questions about your privacy rights, email us at sales@tcccanada.com.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a “Do-Not-Track” (DNT) feature to signal a preference not to be tracked. No uniform standard for recognizing DNT signals has been finalized, so we do not currently respond to them. If such a standard is adopted, we will inform you in a revised version of this Privacy Notice.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will have an updated “Revised” date at the top, and we may notify you in some cases. We encourage you to review this Privacy Notice often to remain informed of how we protect your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at sales@tcccanada.com or by post at:

TCC Canada
150 Elgin Street, 8th Floor
Ottawa, Ontario K2P 1L4
Canada

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, correct or delete it, or withdraw your consent to our processing of your personal information. To request to review, update, or delete your personal information, please visit:
https://www.tcccanada.com/contact-us/

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